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TOP FAQs
Answers to the questions you most frequently ask us.
3M - General Company Enquiries
| What number do I call for general 3M enquiries, rather than 3Mselect.co.uk enquiries? |
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Please call 3M on 08705 360036. |
| What does '3M' stand for? |
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Minnesota, Mining and Manufacturing. 3M is an American company established
in the state of Minnesota in 1902. The company has operations in over 60
countries worldwide and sells products in nearly 200 countries around the
globe. For more information please go to
3M Company details |
| I am a Charity and wondered if 3M could provide support? |
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Please take a look at our
3M Community Programme policy for more details and contact information. |
| I have a technical enquiry on a 3M product not currently sold on 3Mselect.co.uk - who do I contact? |
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Please use the following link 'Contact
3M' to get in touch with the relevant 3M business group or call 3M on
08705 360036 |
Order & Returns Information
| If I have an order related enquiry on an item(s) purchased on 3M Select, who do I call? |
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Please call our 3M Select Customer Support team on 0845 604 3697. |
| Can I return my goods? |
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Yes, providing your goods are eligible for return. To see if your goods are
eligible for return, please refer to our Returns
Policy & Process and submit a Product Return request. We will provide
you with a pre-paid postage label to you as per our
Terms and Conditions. |
| How long before I get refunded for returned items? |
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Usually between 3-5 working days after we receive the goods. However this is
also dependent on the processing time of your bank and could take up to 30
days. |
| I would like to provide feedback on my order placed through 3Mselect.co.uk - how do I do this? |
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Following your purchase you will be given the opportunity to provide
feedback on our post-purchase survey, which is automatically sent to you 10
days after the shipping date. Alternatively you can complete our 'Contact
Us Form' - please be sure to select 'Feedback: Product' from the
drop-down options. |
Delivery
| Can I track my parcel/order? |
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Yes - you can track your order for both City-link and DHL items, but not
currently for Royal Mail items. For more information, please click on the
relevant link below.
City-link :
DHL |
| Which countries does 3Mselect.co.uk ship to? |
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We ship to Great Britain and Northern Ireland, Republic of Ireland, Isle
of Man and
The Channel Islands. Click here to see a
map. |
| Does 3Mselect.co.uk offer next day delivery as a 'premium' shipping option? |
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We normally despatch the same day for orders received before 1pm, however,
we don't guarantee next day delivery at present. We may, in the future,
offer premium options such as guaranteed next day & delivery on a Saturday. |
| What happens if Royal Mail fail to deliver my package? |
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Where Royal Mail has failed to deliver the item, they don't consider it to
be 'lost' until after 15 working days have elapsed from the due date of
delivery (see
Royal Mail for further details.) If after 15 working days the package
has still not arrived, please contact our Customer Service team on 0845 604
3697, who will be happy to re-issue you with a replacement, free of charge. |
Payment Details
| Which credit cards does 3Mselect.co.uk accept? |
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Visa, Delta, Mastercard, Electron, Maestro and Solo.
|
| Do you offer credit on 3M Select? |
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Unfortunately we don't at this time provide a credit option. |
| Can I pay by Cheque? |
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We don't accept Cheque as a payment method on-line. |
| Can I pay by Postal Order? |
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We don't accept Postal Order as a payment method on-line. |
| Do you accept payment via Paypal? |
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We don't accept Paypal as a payment method on-line. |
Product Information
| Can't find a 3M product on 3Mselect co.uk? |
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Just complete our 'Contact Us Form' and we will
get back to you as quickly as possible with a list of suppliers. |
| I'd like a sample of a 3M product before I buy on 3Mselect.co.uk - what do I need to do? |
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Just complete our 'Contact Us Form' - selecting
'Sample Request' from the drop-down options and we will let you know as
quickly as possible if we can supply a sample to you or not. |
| I have a technical enquiry on a 3M product sold on 3Mselect - who do I contact? |
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Please complete our 'Contact Us Form' -
selecting 'Technical enquiry' from the drop-down options and we will get
back to you as soon as possible ….or call our 3Mselect.co.uk Customer
Support Team on 0845 604 369, who will be happy to assist. |
| I have a technical enquiry on a 3M product not currently sold on 3Mselect.co.uk - who do I contact? |
|---|
|
Please use the following link 'Contact
3M' to get in touch with the relevant 3M business group or call 3M on
08705 360036 |
Customer Service
| What are the Customer Service opening times? |
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Normal opening times are Monday - Friday 8.30am - 5.00pm, except for Bank
Holidays. Note: Christmas and New Year opening times are subject to separate
notification nearer the time. |
| I would like to provide feedback on the service I received through 3Mselect.co.uk - how do I do this? |
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|
Following your purchase you will be given the opportunity to provide
feedback on our post-purchase survey, which is automatically sent to you 10
days after the shipping date. Alternatively you can complete our 'Contact
Us Form' - please be sure to select 'Customer Service' from the drop
down list in the form. |
| What number do I call for general 3M enquiries, rather than 3Mselect.co.uk enquiries? |
|---|
|
Please call 3M on 08705 360036. |
Terms & Conditions
| What are your 3Mselect.co.uk Terms and Conditions? |
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Please visit our Terms & Conditions
page for more details. |
| What is your 3Mselect.co.uk Returns Policy? |
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Please visit our Returns Policy page for more
details. |
Trade Enquiries
| I am a Business/Trade Customer - does 3Mselect.co.uk offer any quantity discounts? |
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On some 3M products we are able to offer special pricing to Trade customers.
Please submit your details using our 'Contact Us
Form' - selecting 'Product - Other' from the drop down list. Please be
sure to include details about the products and actual quantity you wish to
purchase from us, when completing the form. |
| I would like to become a distributor of 3M products - how do I set up an account? |
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Please use the following link 'Contact
3M' and complete the form as required or alternatively contact 3M on
08705 360036. |
Affiliate Programme
| Does 3M run an Affiliate Programme that I can join? |
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We run an affiliate scheme on Linkshare UK
Click here to join. |
Privacy and Security
| Is my personal information secure on 3Mselect.co.uk? |
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Please click on our 3M Privacy Policy, for
further details. |
| Is my payment information secure on 3Mselect.co.uk? |
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3Mselect.co.uk is fully Payment Card Industry (PCI) Compliant. Click on
PCI Compliant for more details. |
| I've forgotten my password - how do I re-set it? |
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Simply enter your email address in the 'Forgot Your Password' box on the
login page - a new single use password will be
emailed to you. |
Website Feedback
| I would like to provide feedback about the 3Mselect.co.uk website - how do I do this? |
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Following your purchase you will be given the opportunity to provide
feedback on our post-purchase survey, which is automatically sent to you 10
days after the shipping date. Alternatively you can complete our 'Contact
Us Form' - please be sure to select 'Customer Service' from the drop
down list in the form. |
